Heather Q. Henson

4921 63^rd Street, San Diego CA 92115

Cellular (224) 381-5649

Heather.Henson@live.com

WORK EXPERIENCE

Substitute Admissions & Records Technician

Crafton Hills College (San Bernardino Community College District) | Yucaipa, CA.

November 2011 – February 2014 (2 years 4months)

Ø       Conducted the daily activities of all admissions, registration, and records functions

Ø       Experience in the performance of increased responsibilities requiring the application of policies and procedures of a college admissions and records office in a variety of situations.

Ø       Knowledge and understanding of community college students, their diverse ethnic and cultural backgrounds and the wide variety of their ages and educational goals as found on a community college campus.

Ø       Knowledge of applicable sections of the State Education Code, F.E.R.P.A., and other regulations relative to a community college admissions and records office.

Ø       Actively incorporates a variety of customer service techniques and public relations while interacting with the public on a daily basis.

Ø       Ensures that the confidentiality of student records and information is maintained in accordance with F.E.R.P.A.; ensures the security of permanent student and instructor class records.

Ø       Supported student registration, processing of transcripts, records maintenance and residency, and provided information and assistance to students regarding various aspects of the admissions and records process. Prepared all incoming documents, transcripts, petitions and other admissions forms for scanning and indexing.

Veterans Affairs Student Worker

Crafton Hills College (San Bernardino Community College District) | Yucaipa, CA.

November 2011 – December 2013 (2 years 2 months)

Ø       Experience in dealing with military veteran’s re-integrating into civilian life and a school setting.

Ø       Assisting veterans using benefits and counseling to ensure success of education and life goals.

Ø       Performed a wide range of clerical and technical support duties for various admissions and records functions.

Ø       Supported veteran’s registration, processing of transcripts, records maintenance, and residency, and provided information and assistance to veterans regarding various aspects of the admissions and records process.

Ø       Prepared all incoming documents, transcripts, award letters, DD-214’s and other admissions forms for scanning and indexing.

Ø       Initiated and maintained veterans records; collected and verified veterans statistical data for the preparation of state reports, statistical reports and related duties.

Ø       Knowledge and understanding of the different chapters and requirements for veterans to use and apply for benefits.

United States Navy | San Diego, CA

July 2004 – July 2008 (4yrs Active Duty)

July 2008-Feb 2012 (Inactive Reserve)

Naval Identification Card Laboratory Clerk (E5)

USN (2007-2008)

Ø       Responsible for verifying and issuing military, dependents, and civilian identification cards.

Ø       Assisted customers with questions about proper documentation and military procedures.

Ø       Issued over 2,000 identification cards.

Ø       Performed administrative duties shipping, filing, answering phones, and inventory to maintain office efficiency.

Sea Combat Air Traffic Controller (E4)

USN (2006-2007)

Ø       Assisted and directed air control of combat air craft in anti-air and anti-submarine warfare.

Ø       Expertly controlled over 125 mishap-free flight missions.

Ø       Conducted 50 aircraft Surface Search and Correlation missions.

Ø       Provided leadership and training to over 50 sailors.

Ø       Organized flight logs and administered Search and Rescue Scenarios, Emergency plan procedures and flight drills.

Ø       Maintained a secret security clearance.

Command Center Specialist (Operations)/Trainee (E1-E3)

USN (2004-2006)

Ø       Received on the job training in navigation, radar, and satellite systems.

Ø       Maintained a tactical picture of the surrounding sea by plotting visual representation of ships, submarines, and aircraft in the area.

Ø       Operated secured and non-secure radios in communicating with sea and land units.

Ø       Operated a variety of computer-interfaced detection, tracking, and height-finding radars.

Ø       Coordinated and assisted in plotting ship maneuvers for emergency evolutions.

Production Worker/Waitress

Skyline Chili (2003-2004)

Ø       Operated Drive Thru and Cash registers.

Ø       Prepared meals and served customers.

Ø       Washed dishes and stocked supplies.

Ø       Maintained the cleanliness of the restaurant.

EDUCATION

General Education (66 credits) | Spring 2011-Fall 2013

Crafton Hills Community College, Yucaipa CA 92399

Starting Bachelors Program in Criminal Justice in Spring 2014

 

General Education (7 credits) | Summer 2012

San Bernardino Valley College, San Bernardino CA 92140

 

Certificate Security Guard Program (120 hrs) | Fall 2010

East San Gabriel Regional Occupational Program and Technical Center, West Covina CA 91790

ü       Trained in the power of arrest, public relations, communications, and dealing with situations involving weapons 

ü       Weaponless defense, post orders and work place violence

ü       Legal liability, observation and documentation

ü       Report writing

ü       Side handle bar baton/Expandable baton

ü       First aid and CPR

ü       Firearms Training and use of force

 

Sea Combat Air traffic Controller School |Spring 2006

ü       Trained to control fixed wing aircraft and helicopters during conduct of Surface Warfare

ü       Undersea Warfare surface surveillance

ü       Search and Rescue and Strike support

 

Law Enforcement (High School) | 2002-2004

Delaware Area Career Center, Delaware OH 43035

 

Olentangy (High School) | 2000-2004

Lewis Center, OH 43035

SYSTEMS AND SOFTWARE

Ø       Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)

Ø       Datatel - Student Information System

Ø       ImageNow – Electronic document imaging software (paperless environment)

Ø       CCCApply – California Community College Application system

Ø       WebAdvisor – Datatel web registration interface

Ø       Deers/Rapids- Military information system

Ø       SARS-Grid / SARS-Trak

SPECIAL TRAINING

Ø       Customer Service Overview (Full Course (Support Staff))

Ø       Diversity Awareness: Staff-to-Staff

Ø       Sexual Harassment: Staff-to-Staff

Ø       Conflict Management: Staff-to-Staff

Ø       FERPA: Confidentiality of Records

Ø       Lockdown Active Shooter Training (Policy)

Ø       Crafton Hills College Blood Borne Pathogens Exposure Control

Ø       Crafton Hills College Illness and Injury prevention program

Ø       Student Worker Orientation

Ø       Fire Extinguisher Safety

Ø       Office Ergonomics

ORGANIZATIONS & AFFILIATIONS

Ø     Iraq and Afghanistan Veterans of America (IAVA)
Member | July 2009– Present

Ø     Disabled  American Veterans (DAV)
Member | November 2008 – Present

Ø     Job For Ohio Graduates (JOG)

      Member |August 2002 – June 2004

Ø     San Diego Zoo and Safari Park

      Diamond Member |April 2012 – Present

Ø     Cub Scouts/ Pack 308

Member| September 2014-Present

Ø     Hardy Elementary PTA

Member| September 2014-Present